Privacy Policy

1. Introduction

1.1. This Privacy Policy (“Policy”) enlightens you on how the company named in the edition (hereinafter referred to as “Foodex Gıda Sanayi Ticaret Limited Şirketi”) collects and processes your personal information when you visit our website (“Website”). and informs. If you approve our Policy, which is also submitted for your approval on our Website, after you have read and been informed about our policy, the following provisions will apply to your personal information.

1.2. If we change anything material about this Policy (the information we collect, how or why we use the information), we will highlight those changes at the top of the Policy and provide a prominent link for 30 days after the change and before the change takes effect.

2. Information we collect

2.1. The information you give us. When you use our Website, contact us, participate in our contests, promotions and surveys, post on our Website, subscribe to receive our newsletter, purchase our products or services, book events through the Website, create an account or via our social media platforms, such as chat You may provide us with certain information, including information by which we can identify you (“personal information”), when you communicate with us through my robot. When we ask you for the required information, we collect your data contained in the forms or pages in use. You may choose to provide us with additional information when you contact us or otherwise communicate with us.

2.2. If you are a regular user of our Website or Apps, you may request to create an Account (“Account”). The information you provide when creating an Account may include your name, Account username, email address and gender, country of residence, phone number or, if applicable, social media credentials. If you sign up to create an Account with us, you will also create a unique password that allows you to access your Account. We also collect information about your favorite content on our Apps and Website (like the video you like), and about the content you choose for offline access (like the videos you download for later viewing in our Apps).

2.3. When you purchase something on our Website, we additionally collect your shipping address, billing address and payment information. Note that a third-party payment company, not us, will store your payment information.

2.4. If you subscribe to receive one of our newsletters or receive other forms of direct communication from us, you may provide us with your name, email address, gender, date of birth and interests.

2.5. When you use our Website or Apps, we may use your personal information to create tailored recommendations to improve your user experience. This may include recommending content for you to watch based on your viewing history or Facebook “likes” and interests (as applicable). We do not receive your Facebook, Twitter or Google+ username or password, but we may obtain details from these websites to confirm whether you have logged into the App using your Facebook, Twitter or Google+ account. This information is used to access your Facebook, Twitter or Google+ profiles and learn about you in order to improve your user experience and provide you with meaningful content. This is the information you explicitly provide in your profile. We do not access your personal account settings.

2.7. With your permission, our Apps may utilize GPS tracking to provide you with location-based functionality, and access photos and videos you have stored on your mobile device to allow you to upload videos and photos for use within the Apps. Finally, Apps may use push notifications to send you notifications; For example, the App can send you notifications when another player beats your highest score. The first time you use the app, you will be asked if you want to enable these functions in your settings menu. If you choose not to activate or subsequently disable these functions, you may not be able to use the full range of the App's services.

2.8. Information we collect automatically. When you visit our Website or use our Apps, we may automatically collect the following information: including your IP address, login information, location information, browser type and version, browser plug-in types and versions, operating system and platform, URL address strings you access to our Website from and through our site. information about your visit, including your advertising ID (if supported by your device, such as an Apple product or Google product), products you have viewed or searched for, videos you accessed, download errors, your visit to certain pages and page and App interactions, media downloaded for offline access, user behavior such as screen resolution, device processing power and memory, playback errors and buffering issues, Application usage time, and unique device identifiers (for example, IMEI address (mobile phone number used by GSM networks to help identify valid mobile devices) an intermediate assigned unique number)). We collect your information automatically through various technologies such as "cookies" and "web beacons".

2.9. We may also collect information about you through our security systems when you visit our facilities or attend our events.

2.10. Information we obtain from other sources. If you use any of the other services we provide on our Website, in our Applications, you may use other sources or other Foodex Gıda San. We may obtain information about you from Trade Limited Company institutions and affiliates. As we work closely with third parties (for example, business and/or sponsorship partners; technical, payment and distribution service subcontractors, ad networks, analytics providers, search information providers, credit reference agencies), we may also receive information about you (including publicly available information) from them. .

3. Why we use your information

3.1. We use the information we collect to provide you with the best possible experience when you access our Website and Apps or connect with us, including using our services and products. This includes using your information for the following purposes:

(a) to provide and improve our products and services: we use your information to provide you with the products and services you have requested when making purchases, booking events, sending you verification emails or communicating with you regarding your Account. We use your information to improve and adapt our Website, Apps, products and services to better suit our users' behavioral and technical skills;

(b) Create and manage your Account: we use your information to create your Account and manage our relationship with you. We also use your information to communicate with you about your Account and our services;

(c) administer the Website and Apps: we use your information to manage our Website and Apps for internal operations, including troubleshooting purposes, and to understand any errors you may encounter while using our Website and Apps;

(d) improve the use and content of our websites and Apps: we use your information to improve the content of our websites and Apps and ensure that it is presented in the most effective manner for you and your device;

(e) safety and security: We use the information collected on our Website and Apps as part of our efforts to keep our Website and Apps safe and secure and to assist in the management and administration of our IT systems. We use the information collected through our security systems to help keep our facilities and individuals attending our events safe and secure;

(f) marketing: we use your information to communicate with you and keep you up to date with the activities and activities of us and any third parties you may be interested in, and to provide suggestions and recommendations on products and services that may be of interest to you on our Website and Apps. We provide this information to you via email (with your prior consent if legally required), push notifications in our Apps, personalized notifications on our websites, targeted advertising on our Website and Apps, and third-party platforms, text, social media, or phone;

(g) online advertising: we use your information to measure or understand the effectiveness of the advertisements we serve to you and others and to deliver relevant advertisements to you. We also use your information when communicating with you on social media to build and maintain our social media brand;

(h) Personalize and tailor your experience: where permitted by law, we may combine information we receive from third-party sources, including social media sites, with information you provide to us and information we collect about you, including cookie and web beacon information. We may use this information and the combined information to learn more about your preferences as our customer, to improve your user experience on our Website and Apps, and to provide you with information, content and offers tailored to your needs.

(i) provide a consistent experience across devices and platforms: we will match information received from and provided by you on one device or platform with information received from and provided by you on other devices and platforms;

(j) provide customer service and manage complaints or requests: we may use your information to provide you with more efficient customer service and to manage any complaints or requests on your behalf;

(k) make required representations and enforce the law: we may use your information in response to requests we are legally bound to comply with, to make necessary representations to law enforcement or regulatory bodies, organizations or agencies, or in defense of a legal claim. We may also use it to enforce our Terms and Conditions and/or this Policy; And

(l) as part of a sale, transfer or reorganization by one of our business entities.

4. Legal grounds for using your information

4.1. Our processing of your personal information is based on a variety of legal grounds, including:

(a) you have given your consent: we ask for your consent to process your personal information for direct marketing activities, for example, when using technology such as cookies or when processing special categories of data such as your nutritional needs;

(b) the processing is necessary for the performance of a contract: for example, to enable us to facilitate an event booking, to deliver products you have ordered from our online store, or to facilitate an in-App purchase;

(c) we need to comply with a legal obligation: for example, we may be required to disclose your data to a law enforcement agency or to your agent or representative who is dealing with a legal dispute;

(d) the processing is necessary for the purposes of our legitimate interests: this includes, for example: (1) to provide you with our products and services; (2) to ensure that your Account is adequately protected and that our Website, Apps, network and information technology are secure and used appropriately; (3) to better understand and improve how you use our products, services, Apps and Website; (4) research and analyze the products and services you request; (5) tailor our content, marketing, promotions and offers to better suit your interests; (6) maintaining a profile both in the traditional setting and on social media; (7) communicating effectively on social media and conducting social analysis and content performance analysis; (8) monitor the interior and surroundings of our facilities to ensure safety for our business and those we partner with, and to protect our employees, customers and members of the public from unfair or criminal activity; (9) establishing and developing relationships with vendors, partners and other companies and dealing with those who work for them; (10) follow current market practice to ensure that we provide a service that is competitive and meets the expectations of our customers; and (11) determine the effectiveness of advertising on our Website, Apps and partner websites. In some jurisdictions, such data processing requires consent. We will seek your consent when we are required to do so legally.

5. How we share and disclose your information

5.1. Within the scope of the purposes specified in section 3 of this Policy, Foodex Gıda Sanayi Ticaret Limited Şirketi with our affiliates and third party online platforms, social media platforms, subcontractors (including their proxies) and professional consultants, advertising agencies, advertising networks, IT suppliers, database with third parties that include organizations that provide services to us or act as our agents, including providers, backup and disaster recovery specialists, e-mail providers, and other service providers required to improve our products and services.

5.2. We will: * (a) share aggregated, anonymous or other confidential data with advertisers, ad networks and social networks that request data to select and deliver relevant advertisements to you and others. We will also use aggregated information to help advertisers reach their target audience.

* (b) we will use the personal information we collect from you to help our advertisers show their ads to the target audience and to deliver our promotional messages to you. This means that we will serve you more relevant ads, thanks to the personal information we hold about you; And

* (c) we will share and access your personal data with analytics and search engine providers who assist us in developing and optimizing the Website and Apps for better personalization of content and advertisements.

5.3. Our suppliers and service providers will be required to comply with our standards for information processing and security. The information we provide to them, including your personal information, will only be provided in connection with the performance of their duties. These suppliers and providers will not be permitted to use your personal information for purposes other than those specified in this Policy.

6. Accepting or rejecting direct marketing

6.1. We and selected third parties may use the information you provide to us on our Website and through our Apps for direct marketing purposes to provide updates that may be of interest to you, to provide newsletters, information about events and other means of communication.

6.2. If required by law, your consent will be obtained before direct marketing to you. In all cases, we will provide the option to unsubscribe in every communication with you.

6.3. You may refuse to receive direct marketing from us at any time by sending an e-mail to the e-mail address provided in section 17 below or by selecting the unsubscribe option in our e-mail communications.

7. Analysis and advertising tools

7.1. We analyze your behavior on our sites, partner websites, Apps and your interactions with us to ensure that our online advertisements are relevant and interesting to you. For example, you click on articles or our ads (on our Website or on third-party websites), interact with us on social media (mention us or our products), communicate with us directly (which may include communication with our chatbot tools used across social media), tickets to one of our events We track when you buy, purchase products from us, attend our events, open and interact with our marketing communications, and where you come from to visit our Website or download our Apps.

8. Cookies and other technologies


8.1. We collect information automatically using "cookies". Cookies can be set by us or by third parties. A cookie is a text file containing small amounts of information that a website can send to your browser, which may then be stored on your computer as a tag that can distinguish your computer from others but does not use your name. Some pages of our Website use cookies to provide a better service when you visit our Website again. You can decide which cookies to enable under Cookie Settings.

8.2. We also use "web beacons", commonly known as "single-pixel GIFs", "clear GIFs" or "tags". Web beacons are small graphic images that can be added to our Website. Web beacons allow us to optimize our products and services and provide us and our third party partners with analytical Information, such as how many people visit our Website. In our e-mail correspondence, we may also use web beacons to determine whether you have opened our mail or taken any other action. We also work with other organizations to put our web beacons on their websites or advertisements. We do this to help us develop statistics on how often clicking an ad on a Foodex gida and Marketing Company website results in a purchase or other interaction on the advertiser's website.

8.3. For our applications, we automatically collect information through the use of unique device identifiers (“ID”). An ID is a special set of numbers and letters (“character string”) assigned to your device but not your name. ID allows us and our selected third parties to track your behavior when you use the Application. Almost every App, ID teknolojisini kullanır. ID'ler, tercihlerinizi hatırlamak ve genel olarak kullanıcı deneyiminizi geliştirmek gibi birçok amaca hizmet eder. Örneğin, ID'ler bize Uygulamalarımızı daha önce kullanıp kullanmadığınızı veya yeni bir kullanıcı olup olmadığınızı söyleyebilir. Ayrıca, Uygulamalar aracılığıyla gördüğünüz reklamların siz ve ilgi alanlarınız ile daha ilgili olmasını sağlamamıza yardımcı olabilir. Bu işlev, kullanıcı deneyiminizi geliştirmek için ID'leri son derece kullanışlı hale getirir.

9. Links to other websites and social media

9.1. When we provide links to other websites, we do so for informational purposes only. Other websites are beyond our control and are not covered by this Policy. If you access other websites through the links provided, the operators of these websites may collect your information and this information is used in accordance with their own privacy policies, which may differ from ours.

9.2. Third parties that provide content, applications or plug-ins on some pages of our Website may monitor your use of content, applications and plug-ins or customize the content, applications and plug-ins for you. For example, when you share an article on our Website using the social media share button (eg, Facebook, Twitter or Google Plus), the social network that created that button will record that you did so.

10. Data storage

10.1. We do not retain your information for longer than required by our business purposes or legal or regulatory requirements.

10.2. We will keep your information as long as you have an Account with foodex  Gıda Dağıtım ve Pazarlama Ticaret Limited Şirketi and then if necessary to fulfill our legal obligations, such as keeping your information for tax or accounting purposes. We store your information in accordance with internal data retention procedures.

10.3. If you object to or refuse to receive direct marketing communications from us, we will delete your contact details and marketing authorizations to ensure that you do not receive marketing communications from us in the future. However, we will not delete your personal data if it is related to an investigation or dispute. We will continue to retain this data until the issues are fully resolved.

10.4. In all cases, we will continue to protect your personal data in accordance with the terms of this Policy. We update our information regularly to keep it up to date.

11. Your Rights

11.1. Subject to applicable law, in certain circumstances, you may have the following rights regarding your personal information:

(h) The right to access your personal information. If you would like to receive a copy of the personal information we hold about you, please contact us at the e-mail address specified below. Before responding to your request, we may ask you to verify your identity and provide more detailed information about your request. We will endeavor to respond to your request within an appropriate timeframe and in any case within the time required by law.

(i) The right to adjust, delete or restrict the processing of your personal information. If you wish to adjust, delete or restrict the processing of your personal information, please contact us at the e-mail address specified below. It is your responsibility to take care to provide accurate, accurate and complete information to your account and to keep this information up to date.

(j) Right to withdraw consent. If you have given your consent to the processing of the information, you can withdraw your consent at any time by contacting us at the e-mail address specified in section 17 below.

(k) The right to data portability. You can ask us to help you move some of your information to other companies. To assist with this, you have the right to ask us to provide your information to another company in an easy-to-read format. You can forward your request to the e-mail address below.

(l) Right to object. You can object to direct marketing based on the way we process your personal information or profile based on legitimate interests by sending your request to the e-mail address specified below.

(m) The right not to be subject to an automatic decision (see section 12 below for more details).

(n) The right to lodge a complaint with a regulatory authority. If you have a complaint about the way we handle your personal information, you can contact your local regulator.

11.2 If you choose to hold an Account, you may access this information through your Account to obtain a copy of the information we hold about you and to correct, amend or delete inaccurate information. You can also close your Account at any time.

11.3 If you wish to exercise any of your above-mentioned rights, you can contact us at the e-mail address detailed in section 17.

12. Profiling

12.1. We may use your data to try to learn more about you in order to better predict which products and services you may be interested in.

12.2. On some of our e-commerce sites, we connect with service providers who use automated decision making to verify your address and assess your credibility. This allows us to use accurate address data and assess the risk of non-payment for our products and services.

13. Information security

13.1. We implement physical, technical and administrative measures to protect your personal information under our control from unauthorized access, collection, use, disclosure, copying, modification or deletion. All information you give us is stored on our secure servers.

13.2. Once you have a password that allows you to access our Website, it is your responsibility to keep this password secure and confidential.

14. International transfers

14.1. Since the Internet is a global environment, using the Internet to collect and process personal information inevitably involves transmitting data internationally. Although we generally store all personal information we collect about you through our Website in your region (for example, the European Economic Area for European visitors), this personal information may be stored in other regions, including affiliates of Foodex Gıda Sanayi Ticaret Limited Şirketi, where data protection laws may be different (for example, the United States). It can also be forwarded to individuals. International transfer of your personal information can be made upon approval of the Policy.

14.2. In case of such a transfer, we have implemented safeguards and data protection solutions to ensure that your information is adequately protected in each third country, for example using standard contractual clauses. If you would like to receive the details of these security measures, you can request them by contacting us at the e-mail address detailed in section 17.

15. Use of this Website or our Apps by minors

15.1 By using this Website, you confirm that you are over the age of 18. For this Website or Our Apps, if you are 18 years of age or under, obtain your parent/legal guardian's permission in advance. Users who do not obtain this consent cannot provide us with information, and if these users do so, we will stop processing their information as soon as we find out.

16 Changes in Policy

16.1 This Policy was last updated on February 15, 2023. A notice will be posted on our Website for 30 days whenever this Policy materially changes. By continuing to use our Website, you confirm that you accept the changes.

17 Questions, Concerns, Complaints and DPO Contact Details About This Policy

17.1 If you have a question, concern or complaint about this Policy or our use of your information, you can contact us via [email protected].